We're pretty serious about keeping your info safe. Here's the honest breakdown of what we collect, why we need it, and how we handle everything.
Last updated: January 2024
Look, we get it - privacy policies can be a real snooze-fest. But since we're dealing with your architectural dreams and personal info, we figured you'd want to know what's what. We've tried to keep this as straightforward as possible.
At Onyx Arquin Thoros, we're architects first and foremost. We're not in the business of selling data or doing anything sketchy with your information. Everything we collect has a purpose, and that purpose is making your project happen smoothly.
When you reach out to us or start a project, here's what we typically gather:
Name, email, phone number, mailing address - the basics so we can actually talk to you and send you stuff. If you're a business client, we'll grab your company name and position too.
Property info, site specs, your vision for the space, budget ranges, timelines. Can't design your dream building without knowing what you're after, right? Photos of existing spaces, site measurements, and any documentation you share with us.
IP addresses, browser types, device info - standard web stuff that helps us keep the site running smooth and secure. We're not tracking your every move, just making sure everything works properly.
Emails, meeting notes, consultation records. We keep track of our conversations so nothing falls through the cracks. Believe me, you don't want us forgetting that crucial detail you mentioned three months ago.
No surprises here - we use your information for pretty straightforward reasons:
We take protecting your data seriously. Our systems include:
That said, no system's 100% bulletproof. We do everything reasonable to protect your info, but can't guarantee absolute security. If there's ever a breach, we'll let you know ASAP.
It's your data - you've got rights. Here's what you can do:
We don't keep your info forever. Here's the general breakdown:
We're based in Toronto, so Canadian privacy laws (PIPEDA and provincial regulations) are our guidebook. If you're reaching out from outside Canada, your data might cross borders - but we'll handle it with the same care.
For our EU friends, we respect GDPR principles even though we're not technically required to. Good privacy practices are good privacy practices, regardless of location.
If something's unclear or you want to exercise any of your rights, just reach out. We're humans, not robots - happy to explain things in plain language.
If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Laws change, our practices evolve, technology advances - so this policy might get updated from time to time. We'll post any significant changes here and update the date at the top. For major changes, we'll shoot you an email if we've got your address on file.
Honestly, we don't anticipate huge shifts - we're pretty straightforward about how we handle data. But it's good to check back occasionally, especially if it's been a while.
Now that you know how we handle your information, let's talk about creating something amazing together.
Get In Touch